Last updated: May 16, 2026
At Meouf, your privacy matters as much as your pet's health. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your data. We've written it to be clear and honest — not buried in legalese. If you have questions, email us at hello@meouf.com.
We collect information you provide directly, as well as data generated by your use of the Service:
| Category | What we collect |
|---|---|
| Account | Name, email address, profile photo (from Google OAuth) |
| Pet profiles | Species, breed, name, age, weight, health history you enter |
| Health check-ins | Daily survey responses (appetite, energy, stool, mood, thirst scores) |
| Photos | Pet photos you upload — including daily check-in photos and weekly body-condition scoring photos |
| Videos | Short (up to 10-second) video clips you record for AI gait, movement and posture analysis. Frames are extracted for analysis; the original video is processed in your browser and not retained. |
| Voice recordings | If you use Voice Check-in, the short audio clip of your spoken answers is transcribed to text and then discarded. We retain only the transcript and the resulting 1-5 score. |
| Push notification data | If you enable notifications, we store the push endpoint URL and public encryption keys (P-256 + auth) provided by your browser. No personal content is stored here. |
| Payment & subscription | If you subscribe to Meouf Pro, your card details are handled entirely by Stripe. We receive only the subscription status, billing period dates, and a Stripe customer ID. We never see or store your full card number. |
| Usage data | Pages visited, features used, session timestamps |
| Device & logs | Browser type, IP address, error logs (via Sentry) |
We use your data to:
We do not sell your personal data or your pet's health data to any third party, ever. We do not use your data for advertising.
Meouf relies on a small set of trusted third-party providers to operate. Your data may be processed by:
| Provider | Purpose | Data shared |
|---|---|---|
| Supabase | Database & authentication | Account info, all pet & health data |
| OpenAI | AI health analysis (GPT-4o), voice transcription (Whisper), vision analysis | Pet profile data, check-in scores, photos, video frames, voice audio clips |
| Stripe | Subscription billing for Meouf Pro | Email, name, payment method (handled directly by Stripe) |
| Resend | Transactional email (weekly reports) | Email address, report content |
| Sentry | Error monitoring | Anonymized error logs, device info |
| OAuth authentication | Name, email, profile photo | |
| Upstash | Rate limiting (Redis) | Anonymized request metadata |
Each provider is bound by their own privacy policies and data processing agreements. We choose providers with strong data protection practices and, where applicable, enter into Data Processing Agreements (DPAs) with them.
When your pet's data is sent to OpenAI for AI analysis, it is used only to generate your response and is not used to train OpenAI's models (we use API access, not consumer products).
Your data is stored in Supabase's cloud infrastructure. Data at rest is encrypted using AES-256. Data in transit is encrypted using TLS 1.2 or higher.
We implement row-level security (RLS) policies so that each user can only access their own data. We use rate limiting to prevent abuse and unauthorized bulk data extraction.
While we take reasonable steps to protect your data, no system is completely secure. In the event of a data breach that affects your personal data, we will notify you as required by applicable law.
We retain your account and pet health data for as long as your account is active. If you delete your account:
We may retain certain data for longer if required by law or for legitimate business purposes such as fraud prevention.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at hello@meouf.com. We will respond within 30 days.
Meouf uses cookies and similar technologies for authentication and session management (via Supabase SSR). These are essential cookies required for the Service to function — we do not set advertising or tracking cookies.
Specifically, we use:
You can disable cookies in your browser settings, but doing so will prevent you from staying logged in to Meouf.
Meouf is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@meouf.com.
Meouf is operated from and data may be stored in servers located in the United States and other jurisdictions. If you are located outside the United States, your data will be transferred to and processed in the US. By using Meouf, you consent to this transfer.
Where required, we rely on Standard Contractual Clauses (SCCs) or other approved transfer mechanisms to ensure your data is protected when transferred internationally.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of Meouf after changes take effect constitutes your acceptance of the updated Privacy Policy.
We take privacy seriously. Contact us for data requests, questions about this policy, or any privacy concerns — we respond within 30 days.
hello@meouf.com